Thing 12-IM as a good mix with reference

Well, it has its' pros and cons. It's good for short, quick, straight-forward questions. These would be Do you have x book/ or Do you have word processing at your library? But when a customer has a more in-depth question concerning a research paper, i feel i need to tell them to come in or call us. Because the dialog has to be kept short, the regular interview questions cannot be sufficiently asked.